:root{--ops-red:#b7191e;--ops-red-dark:#8e1116;--ops-ink:#17202d;--ops-muted:#667085;--ops-line:#e5e8ee;--ops-bg:#f4f6f8;--ops-card:#fff;--ops-shadow:0 18px 50px rgba(17,24,39,.09)}
*{box-sizing:border-box}
body.ops-page{margin:0;background:var(--ops-bg);color:var(--ops-ink);font-family:Inter,"Segoe UI",Arial,sans-serif;line-height:1.5}
body.drawer-open{overflow:hidden}
button,input,select,textarea{font:inherit}
button,a{touch-action:manipulation}
.sr-only{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.skip-link{position:fixed;top:-100px;left:16px;z-index:200;background:#fff;color:var(--ops-red);padding:10px 16px;border-radius:8px}.skip-link:focus{top:12px}
.ops-topbar{height:78px;padding:0 max(24px,calc((100vw - 1240px)/2));display:flex;align-items:center;justify-content:space-between;gap:28px;background:#fff;border-bottom:1px solid var(--ops-line);position:sticky;top:0;z-index:60}
.brand{display:flex;align-items:center;gap:14px;text-decoration:none;color:var(--ops-ink);min-width:245px}.brand img{width:86px;height:43px;object-fit:contain}.brand span{display:grid;line-height:1.15}.brand strong{font-size:15px}.brand small{font-size:12px;color:var(--ops-muted);margin-top:4px}
.top-actions{display:flex;align-items:center;gap:8px}.top-actions>a{color:#475467;text-decoration:none;font-size:13px;font-weight:700;padding:9px 11px;border-radius:9px}.top-actions>a:hover{background:#f6f7f9;color:var(--ops-red)}.top-actions .logout-link{color:var(--ops-red)}
.user-chip{display:grid;padding:7px 12px;margin-left:5px;border-left:1px solid var(--ops-line);line-height:1.1}.user-chip span{font-size:13px;font-weight:800}.user-chip small{color:var(--ops-muted);font-size:10px;margin-top:4px}
.ops-shell{width:min(1240px,calc(100% - 40px));margin:0 auto;padding:36px 0 64px}
.hero-row{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:27px}.eyebrow{display:block;text-transform:uppercase;letter-spacing:.13em;font-size:10px;font-weight:900;color:var(--ops-red)}.hero-row h1{font-size:34px;line-height:1.12;letter-spacing:-.035em;margin:6px 0 8px}.hero-row p{margin:0;color:var(--ops-muted);font-size:14px}.hero-summary{background:#fff;border:1px solid var(--ops-line);border-radius:14px;padding:13px 18px;display:grid;min-width:180px}.hero-summary span{font-size:13px}.hero-summary strong{font-size:22px;margin-right:4px}.hero-summary small{color:var(--ops-muted);font-size:11px}
.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px}.metric{position:relative;overflow:hidden;background:#fff;border:1px solid var(--ops-line);border-radius:16px;padding:18px 20px;min-height:122px;display:grid;align-content:center}.metric:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:#98a2b3}.metric>span{font-size:12px;font-weight:800;color:#475467}.metric strong{font-size:30px;letter-spacing:-.04em;line-height:1.2;margin:5px 0}.metric small{font-size:11px;color:var(--ops-muted)}.metric--new:before{background:#d92d20}.metric--analysis:before{background:#dc8b04}.metric--closed:before{background:#159455}.metric--total:before{background:#344054}
.metrics a.metric{color:var(--ops-ink);text-decoration:none;cursor:pointer;transition:transform .18s,border-color .18s,box-shadow .18s,background .18s}.metrics a.metric:hover{transform:translateY(-2px);border-color:#cbd2dc;box-shadow:0 12px 28px rgba(17,24,39,.08)}.metrics a.metric:focus-visible{outline:3px solid rgba(183,25,30,.25);outline-offset:3px}.metrics a.metric.is-active{border-color:#b8c0cc;background:#fbfcfd;box-shadow:0 0 0 2px rgba(52,64,84,.08),0 12px 28px rgba(17,24,39,.07)}.metrics a.metric.is-active:after{content:"Filtro ativo";position:absolute;right:13px;top:12px;padding:4px 7px;border-radius:999px;background:#eef1f5;color:#475467;font-size:9px;font-weight:900;letter-spacing:.04em;text-transform:uppercase}.metrics a.metric--new.is-active{background:#fffafa;border-color:#efb2b4}.metrics a.metric--analysis.is-active{background:#fffcf5;border-color:#e8c47d}.metrics a.metric--closed.is-active{background:#f7fcf9;border-color:#a9d8bc}.queue-panel{scroll-margin-top:96px}.queue-panel:focus{outline:none}
.metrics.is-loading{pointer-events:none}.metrics.is-loading .metric{opacity:.72}.metrics a.metric.is-loading:after{content:"Atualizando";position:absolute;right:13px;top:12px;padding:4px 7px;border-radius:999px;background:#eef1f5;color:#475467;font-size:9px;font-weight:900;letter-spacing:.04em;text-transform:uppercase}.queue-panel[aria-busy="true"]{opacity:.66;pointer-events:none;transition:opacity .15s}
.queue-panel{background:#fff;border:1px solid var(--ops-line);border-radius:18px;box-shadow:0 10px 30px rgba(17,24,39,.04);overflow:hidden}.queue-toolbar{padding:23px 24px;display:flex;justify-content:space-between;align-items:flex-end;gap:24px;border-bottom:1px solid var(--ops-line)}.queue-toolbar h2{font-size:21px;margin:3px 0 2px;letter-spacing:-.02em}.queue-toolbar p{font-size:12px;color:var(--ops-muted);margin:0}
.queue-flash{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:13px;align-items:center;margin:22px 24px 0;padding:15px 16px;border:1px solid #a9d8bc;border-radius:13px;background:#f3fbf6;color:#244b35;box-shadow:0 8px 22px rgba(21,148,85,.06)}.queue-flash:focus{outline:3px solid rgba(21,148,85,.18);outline-offset:2px}.queue-flash__icon{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;background:#dcfae6;color:#087443}.queue-flash__icon svg{width:19px;height:19px}.queue-flash strong{display:block;color:#155c36;font-size:14px;line-height:1.35}.queue-flash p{margin:3px 0 0;color:#3d5f4b;font-size:13px;line-height:1.55}.queue-flash__close{width:34px;height:34px;border:0;border-radius:9px;background:transparent;color:#527061;font-size:23px;line-height:1;cursor:pointer}.queue-flash__close:hover{background:#e3f4e9;color:#155c36}.queue-flash__close:focus-visible{outline:3px solid rgba(21,148,85,.22);outline-offset:1px}
.filters{display:flex;align-items:center;gap:9px}.filters select,.search-field{height:42px;border:1px solid #d7dce3;border-radius:10px;background:#fff}.filters select{padding:0 34px 0 12px;color:#344054}.search-field{display:flex;align-items:center;width:min(330px,30vw);padding:0 12px}.search-field svg{width:17px;height:17px;fill:none;stroke:#98a2b3;stroke-width:1.8;margin-right:8px}.search-field input{border:0;outline:0;width:100%;min-width:0;color:var(--ops-ink);background:transparent;font-size:13px}
.button{min-height:42px;border:1px solid transparent;border-radius:10px;padding:9px 15px;font-size:12px;font-weight:800;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:7px}.button--primary{background:var(--ops-red);color:#fff}.button--primary:hover{background:var(--ops-red-dark)}.button--ghost{background:#fff;color:#475467;border-color:#d7dce3}.button--ghost:hover{background:#f8f9fb}.button--danger{background:#a11217;color:#fff}.button--danger:hover{background:#7f0d12}.button--danger-link{min-height:auto;padding:3px 0;color:#a11217;background:transparent}.button--danger-link:hover{text-decoration:underline}.button:disabled{opacity:.6;cursor:wait}
.case-list__head,.case-row{display:grid;grid-template-columns:1.25fr 1.3fr .8fr .58fr 28px;gap:18px;align-items:center}.case-list__head{padding:11px 22px;background:#fafbfc;color:#667085;font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.06em}.case-row{width:100%;padding:17px 22px;border:0;border-top:1px solid #edf0f3;background:#fff;text-align:left;color:var(--ops-ink);cursor:pointer}.case-row:first-of-type{border-top:0}.case-row:hover,.case-row:focus-visible{background:#fcf7f7;outline:0}.case-row span{min-width:0}.case-row__primary,.case-row__location,.case-row__age{display:grid}.case-row strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.case-row__primary>strong{color:var(--ops-red);font-size:14px}.case-row small{font-size:11px;color:var(--ops-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:3px}.case-row__age>strong{font-size:12px}.case-row__arrow{font-size:28px;color:#98a2b3;text-align:right}
.status-badge{display:inline-flex;align-items:center;justify-content:center;white-space:nowrap;padding:6px 10px;border-radius:999px;font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.04em}.status-badge--new{color:#a11217;background:#fff0f0}.status-badge--analysis{color:#8a5700;background:#fff6df}.status-badge--closed{color:#067647;background:#ecfdf3}
.pagination{display:grid;grid-template-columns:1fr auto 1fr;align-items:center;padding:16px 22px;border-top:1px solid var(--ops-line);font-size:12px;color:var(--ops-muted)}.pagination>a{color:var(--ops-red);font-weight:800;text-decoration:none}.pagination>a:last-child{text-align:right}
.empty-state{text-align:center;padding:65px 20px}.empty-state__icon{width:46px;height:46px;margin:0 auto;display:inline-flex;align-items:center;justify-content:center;border:1px solid #e1e5eb;border-radius:14px;background:#f8fafc;color:#667085}.empty-state__icon svg{width:23px;height:23px}.empty-state h3{font-size:17px;margin:12px 0 4px}.empty-state p{font-size:13px;color:var(--ops-muted);margin:0}.alert{margin:22px;padding:14px 16px;border-radius:12px;display:grid;font-size:13px}.alert--error{background:#fff2f1;color:#912018;border:1px solid #fecaca}
.case-drawer{position:fixed;inset:0;z-index:100;visibility:hidden;pointer-events:none}.case-drawer.is-open{visibility:visible;pointer-events:auto}.case-drawer__backdrop{position:absolute;inset:0;background:rgba(15,23,42,.52);opacity:0;transition:opacity .22s}.case-drawer.is-open .case-drawer__backdrop{opacity:1}.case-drawer__mount{position:absolute;right:0;top:0;bottom:0;width:min(900px,94vw);background:#fff;box-shadow:-24px 0 70px rgba(15,23,42,.18);transform:translateX(102%);transition:transform .25s ease;overflow:hidden}.case-drawer.is-open .case-drawer__mount{transform:translateX(0)}.case-drawer__dialog{height:100%;display:flex;flex-direction:column}.case-drawer__header{min-height:92px;padding:17px 25px;display:flex;align-items:center;justify-content:space-between;gap:20px;border-bottom:1px solid var(--ops-line);background:#fff;flex:none}.case-drawer__header h2{font-size:21px;margin:2px 0 2px;letter-spacing:-.02em}.case-drawer__header p{font-size:11px;color:var(--ops-muted);margin:0}.case-drawer__header-actions{display:flex;align-items:center;gap:12px}.icon-button{width:38px;height:38px;border-radius:10px;border:1px solid #d7dce3;background:#fff;color:#475467;font-size:25px;line-height:1;cursor:pointer}.icon-button:hover{background:#f7f8fa}.case-drawer__body{overflow-y:auto;overscroll-behavior:contain;flex:1;background:#f7f8fa}
.case-section{padding:25px;background:#fff;border-bottom:1px solid var(--ops-line)}.section-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:17px}.section-heading h3{font-size:17px;margin:3px 0 0}.conclusion-date{font-size:11px;color:#067647;background:#ecfdf3;padding:6px 9px;border-radius:8px}.detail-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.detail-grid--three{grid-template-columns:1.4fr .8fr 1fr}.detail-item,.detail-panel,.narrative{border:1px solid var(--ops-line);border-radius:12px;padding:14px;background:#fcfcfd}.detail-item>span,.narrative>span{display:block;font-size:10px;font-weight:900;text-transform:uppercase;letter-spacing:.05em;color:#667085;margin-bottom:6px}.detail-item strong{font-size:13px}.detail-item small{display:block;color:var(--ops-muted);font-size:11px;margin-top:4px}.detail-item p,.narrative p{font-size:13px;white-space:pre-line;margin:0;overflow-wrap:anywhere}.narrative{margin:12px 0;background:#fff}.detail-panel h4{font-size:12px;margin:0 0 10px}.empty-inline{font-size:12px;color:var(--ops-muted);margin:0}.attachment-link{display:block;color:var(--ops-red);font-size:12px;font-weight:700;text-decoration:none;padding:7px 0;border-top:1px solid var(--ops-line);overflow-wrap:anywhere}.attachment-link:first-of-type{border-top:0}.timeline{display:grid;gap:10px;max-height:250px;overflow:auto}.timeline__item{padding-left:11px;border-left:2px solid #e2a1a4}.timeline__item>div{display:flex;align-items:center;gap:6px}.timeline__item time{font-size:10px;color:var(--ops-muted)}.timeline__type{padding:2px 5px;border-radius:999px;background:#f1f3f6;color:#667085;font-size:8px;font-weight:900;text-transform:uppercase}.timeline__item p{font-size:12px;white-space:pre-line;margin:2px 0 0;overflow-wrap:anywhere}
.case-section--treatment{padding-bottom:22px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.field{display:grid;gap:7px;margin-top:15px}.field>span,.field label,.field__bar label{font-size:11px;font-weight:900;color:#344054}.field small{font-weight:500;color:var(--ops-muted)}.field select,.field textarea{width:100%;border:1px solid #d7dce3;border-radius:10px;background:#fff;color:var(--ops-ink);outline:0}.field select{height:44px;padding:0 12px}.field textarea{min-height:112px;resize:vertical;padding:11px 12px;font-size:13px;line-height:1.55}.field select:focus,.field textarea:focus{border-color:#cf5559;box-shadow:0 0 0 3px rgba(183,25,30,.09)}.field__bar{display:flex;align-items:center;justify-content:space-between;gap:12px}.text-review{border:0;background:none;color:var(--ops-red);font-size:11px;font-weight:800;cursor:pointer}.review-result{display:none;padding:10px 11px;background:#f5f7f9;border-radius:9px;font-size:11px;color:#475467}.review-result.is-visible{display:block}.review-result ul{padding-left:18px;margin:6px 0}.review-actions{display:flex;gap:7px;margin-top:8px}.review-actions button{border:1px solid #d7dce3;border-radius:7px;background:#fff;padding:5px 8px;font-size:10px;font-weight:800;cursor:pointer}.review-actions .accept-review{background:var(--ops-red);color:#fff;border-color:var(--ops-red)}
.visibility-guide{display:grid;gap:6px;padding:12px 14px;border:1px solid #dce6f3;border-radius:11px;background:#f7faff;color:#475467;font-size:11px}.visibility-guide strong{color:#243b5a}.field--public{padding:13px;border:1px solid #b9dec9;border-radius:12px;background:#f7fcf9}.public-badge{display:inline-flex;margin-left:6px;padding:3px 7px;border-radius:999px;background:#dcfae6;color:#067647;font-size:9px;font-weight:900;text-transform:uppercase;letter-spacing:.04em}.field-hint{line-height:1.45}
.case-drawer__footer{position:sticky;bottom:0;z-index:2;display:flex;align-items:center;justify-content:space-between;gap:18px;padding:15px 25px;background:#fff;border-top:1px solid var(--ops-line);box-shadow:0 -8px 22px rgba(17,24,39,.05)}.case-drawer__footer>div{display:flex;gap:9px}.case-drawer__footer-meta{flex-direction:column;align-items:flex-start;gap:3px!important}.save-state{font-size:11px;color:var(--ops-muted)}.save-state.is-dirty{color:#9a6700;font-weight:700}
.delete-dialog{position:fixed;inset:0;z-index:180;display:grid;place-items:center;padding:20px}.delete-dialog[hidden]{display:none}.delete-dialog__backdrop{position:absolute;inset:0;background:rgba(15,23,42,.62)}.delete-dialog__panel{position:relative;width:min(520px,100%);padding:24px;border-radius:16px;background:#fff;box-shadow:0 24px 80px rgba(15,23,42,.28)}.delete-dialog__panel h2{margin:5px 0 8px;font-size:22px}.delete-dialog__panel>p{margin:0;color:#475467;font-size:13px}.delete-dialog__actions{display:flex;justify-content:flex-end;gap:9px;margin-top:18px}.delete-dialog__error{margin-top:12px;padding:9px 11px;border-radius:8px;background:#fff0f0;color:#912018;font-size:12px}.delete-dialog textarea.invalid{border-color:#d92d20;box-shadow:0 0 0 3px rgba(217,45,32,.1)}
.drawer-loading,.drawer-error{height:100%;display:grid;place-content:center;text-align:center;padding:30px}.drawer-loading span{width:30px;height:30px;border:3px solid #eee;border-top-color:var(--ops-red);border-radius:50%;animation:spin .75s linear infinite;margin:auto}.drawer-loading p,.drawer-error p{font-size:13px;color:var(--ops-muted)}@keyframes spin{to{transform:rotate(360deg)}}
.toast{position:fixed;right:22px;top:96px;z-index:240;max-width:420px;padding:14px 17px;border-radius:12px;background:#17202d;color:#fff;box-shadow:0 18px 48px rgba(15,23,42,.22);font-size:13px;font-weight:700;line-height:1.5}.toast.is-error{background:#9f171c}
@media(max-width:980px){.ops-topbar{padding:0 20px}.top-actions>a:not(.logout-link){display:none}.metrics{grid-template-columns:repeat(2,1fr)}.queue-toolbar{align-items:stretch;flex-direction:column}.filters{width:100%}.search-field{width:auto;flex:1}.case-list__head{display:none}.case-row{grid-template-columns:1.2fr 1fr auto}.case-row__age{display:none}.case-row>span:nth-child(4){justify-self:end}.case-row__arrow{display:none}}
@media(max-width:680px){.ops-topbar{height:68px}.brand img{width:72px}.brand span{display:none}.user-chip{display:none}.ops-shell{width:min(100% - 24px,1240px);padding-top:24px}.hero-row{align-items:flex-start}.hero-summary{display:none}.hero-row h1{font-size:28px}.metrics{grid-template-columns:1fr 1fr;gap:9px}.metric{min-height:100px;padding:14px}.metric strong{font-size:25px}.filters{display:grid;grid-template-columns:1fr 1fr}.search-field{grid-column:1/-1;width:100%}.case-row{grid-template-columns:1fr auto;padding:15px}.case-row__location{grid-column:1/-1;grid-row:2}.case-row>span:nth-child(4){grid-column:2;grid-row:1}.case-drawer__mount{width:100vw}.case-drawer__header{padding:14px 16px}.case-drawer__header .status-badge{display:none}.case-section{padding:19px 16px}.detail-grid,.detail-grid--three,.form-grid{grid-template-columns:1fr}.case-drawer__footer{padding:12px 16px;align-items:stretch;flex-direction:column}.case-drawer__footer>div{display:grid;grid-template-columns:1fr 1fr}.save-state{text-align:center}.pagination{padding:14px;font-size:11px}}
.case-form{display:flex;flex:1;min-height:0;flex-direction:column}.case-drawer__body{min-height:0}.case-drawer__footer{position:static;flex:none}
@media(prefers-reduced-motion:reduce){.case-drawer__backdrop,.case-drawer__mount{transition:none}.drawer-loading span{animation:none}}

/* Legibilidade do painel operacional */
body.admin-queue-page{color:#121a26;font-size:16px;line-height:1.6;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}
.admin-queue-page .ops-topbar{height:82px;padding:0 max(24px,calc((100vw - 1320px)/2))}.admin-queue-page .brand{gap:16px}.admin-queue-page .brand strong{font-size:16px;letter-spacing:-.01em}.admin-queue-page .brand small{font-size:13px;line-height:1.35}.admin-queue-page .top-actions>a{font-size:14px}.admin-queue-page .user-chip span{font-size:14px}.admin-queue-page .user-chip small{font-size:11px}.admin-queue-page .ops-shell{width:min(1320px,calc(100% - 40px));padding-top:40px}
.admin-queue-page .eyebrow{font-size:11px;letter-spacing:.14em}.admin-queue-page .hero-row h1{font-size:38px;line-height:1.15}.admin-queue-page .hero-row p{max-width:720px;color:#536174;font-size:15px;line-height:1.65}.admin-queue-page .hero-summary{min-width:205px;padding:15px 20px}.admin-queue-page .hero-summary span{font-size:14px}.admin-queue-page .hero-summary strong{font-size:24px}.admin-queue-page .hero-summary small{font-size:12px;color:#536174}
.admin-queue-page .metric{min-height:132px;padding:20px 22px}.admin-queue-page .metric>span{font-size:13px}.admin-queue-page .metric strong{font-size:33px;margin:6px 0}.admin-queue-page .metric small{font-size:12px;color:#536174}
.admin-queue-page .queue-toolbar{padding:25px 26px}.admin-queue-page .queue-toolbar h2{font-size:23px}.admin-queue-page .queue-toolbar p{font-size:13px;color:#536174}.admin-queue-page .filters select,.admin-queue-page .search-field input{font-size:14px}.admin-queue-page .filters select,.admin-queue-page .search-field{height:46px}.admin-queue-page .search-field{width:min(370px,32vw)}.admin-queue-page .button{min-height:44px;padding:10px 17px;font-size:13px}
.admin-queue-page .case-list__head{padding:12px 24px;font-size:11px;color:#536174}.admin-queue-page .case-row{padding:20px 24px;min-height:82px}.admin-queue-page .case-row strong{font-size:14px;line-height:1.4}.admin-queue-page .case-row__primary>strong{font-size:16px}.admin-queue-page .case-row small{font-size:12px;line-height:1.45;color:#536174;margin-top:4px}.admin-queue-page .case-row__age>strong{font-size:13px}.admin-queue-page .case-row__arrow{font-size:30px}.admin-queue-page .status-badge{padding:7px 11px;font-size:11px}.admin-queue-page .pagination{padding:18px 24px;font-size:13px}.admin-queue-page .empty-state h3{font-size:19px}.admin-queue-page .empty-state p,.admin-queue-page .alert{font-size:14px}
.admin-queue-page .case-drawer__mount{width:min(960px,96vw)}.admin-queue-page .case-drawer__header{min-height:102px;padding:19px 28px}.admin-queue-page .case-drawer__header h2{font-size:24px}.admin-queue-page .case-drawer__header p{font-size:13px;color:#536174}.admin-queue-page .icon-button{width:42px;height:42px;font-size:27px}.admin-queue-page .case-section{padding:28px}.admin-queue-page .section-heading{margin-bottom:19px}.admin-queue-page .section-heading h3{font-size:19px}.admin-queue-page .conclusion-date{font-size:12px}.admin-queue-page .detail-grid{gap:14px}.admin-queue-page .detail-item,.admin-queue-page .detail-panel,.admin-queue-page .narrative{padding:16px}.admin-queue-page .detail-item>span,.admin-queue-page .narrative>span{font-size:11px}.admin-queue-page .detail-item strong{font-size:14px;line-height:1.5}.admin-queue-page .detail-item small{font-size:12px;color:#536174}.admin-queue-page .detail-item p,.admin-queue-page .narrative p{font-size:14px;line-height:1.65}.admin-queue-page .detail-panel h4{font-size:14px}.admin-queue-page .empty-inline,.admin-queue-page .attachment-link{font-size:13px}.admin-queue-page .timeline{gap:12px;max-height:300px}.admin-queue-page .timeline__item time{font-size:11px}.admin-queue-page .timeline__type{font-size:9px}.admin-queue-page .timeline__item p{font-size:13px;line-height:1.6}
.admin-queue-page .visibility-guide{gap:8px;padding:14px 16px;font-size:13px;line-height:1.55}.admin-queue-page .form-grid{gap:14px}.admin-queue-page .field{gap:8px;margin-top:17px}.admin-queue-page .field>span,.admin-queue-page .field label,.admin-queue-page .field__bar label{font-size:13px}.admin-queue-page .field select{height:48px;font-size:14px}.admin-queue-page .field textarea{min-height:124px;padding:13px 14px;font-size:14px;line-height:1.65}.admin-queue-page .text-review{font-size:12px}.admin-queue-page .public-badge{font-size:10px}.admin-queue-page .field-hint,.admin-queue-page .review-result{font-size:12px}.admin-queue-page .review-actions button{font-size:11px}.admin-queue-page .case-drawer__footer{padding:17px 28px}.admin-queue-page .save-state{font-size:12px;line-height:1.45}
.admin-queue-page .delete-dialog__panel{padding:28px}.admin-queue-page .delete-dialog__panel h2{font-size:24px}.admin-queue-page .delete-dialog__panel>p{font-size:14px;line-height:1.65}.admin-queue-page .delete-dialog__error{font-size:13px}
.admin-queue-page .button:focus-visible,.admin-queue-page .case-row:focus-visible,.admin-queue-page input:focus-visible,.admin-queue-page select:focus-visible,.admin-queue-page textarea:focus-visible,.admin-queue-page a:focus-visible{outline:3px solid rgba(183,25,30,.28);outline-offset:2px}
@media(max-width:680px){body.admin-queue-page{font-size:15px}.admin-queue-page .ops-topbar{height:70px;padding:0 16px}.admin-queue-page .ops-shell{width:min(100% - 24px,1320px);padding-top:26px}.admin-queue-page .hero-row h1{font-size:31px}.admin-queue-page .hero-row p{font-size:14px}.admin-queue-page .metric{min-height:108px;padding:16px}.admin-queue-page .metric>span{font-size:12px}.admin-queue-page .metric strong{font-size:28px}.admin-queue-page .metric small{font-size:11px}.admin-queue-page .case-row{min-height:0;padding:17px}.admin-queue-page .case-drawer__header{padding:15px 17px}.admin-queue-page .case-drawer__header h2{font-size:21px}.admin-queue-page .case-section{padding:21px 17px}.admin-queue-page .case-drawer__footer{padding:13px 17px}.admin-queue-page .delete-dialog__panel{padding:22px}}

/* Identificacao de acompanhamento na fila */
.admin-queue-page .case-row__tracking{display:grid;grid-template-columns:145px minmax(0,1fr);align-items:center;gap:0;min-width:0}
.admin-queue-page .case-row__primary>.case-row__tracking>strong{overflow:visible;color:var(--ops-red);font-size:16px;line-height:1.35;text-overflow:clip;font-variant-numeric:tabular-nums}
.admin-queue-page .case-row__key{display:inline-flex;align-items:center;align-self:center;gap:5px;min-height:22px;padding:2px 0 2px 11px;border:0;border-left:1px solid #d8e0e9;border-radius:0;background:transparent;color:#344054;line-height:1.2;white-space:nowrap;box-shadow:none}
.admin-queue-page .case-row__key svg{width:14px;height:14px;flex:0 0 14px;color:#667085}
.admin-queue-page .case-row__key>span{padding-right:1px;color:#667085;font-size:9px;font-weight:900;letter-spacing:.07em;text-transform:uppercase}
.admin-queue-page .case-row__key>b{font-family:ui-monospace,SFMono-Regular,Consolas,"Liberation Mono",monospace;font-size:12px;font-weight:800;letter-spacing:.04em;font-variant-numeric:tabular-nums}
@media(max-width:680px){.admin-queue-page .case-row__tracking{grid-template-columns:1fr;gap:3px}.admin-queue-page .case-row__key{min-height:22px;padding:1px 0;border-left:0}.admin-queue-page .case-row__key svg{width:13px;height:13px;flex-basis:13px}.admin-queue-page .case-row__key>span{font-size:8px}.admin-queue-page .case-row__key>b{font-size:11px}}

/* Protocolo e chave no detalhe da denuncia */
.admin-queue-page .case-drawer__tracking{display:flex;align-items:center;gap:13px;min-width:0;flex-wrap:wrap}
.admin-queue-page .case-drawer__tracking h2{flex:none}
.admin-queue-page .case-drawer__key{display:inline-flex;align-items:center;gap:6px;min-height:24px;padding:2px 0 2px 12px;border-left:1px solid #d8e0e9;color:#344054;white-space:nowrap}
.admin-queue-page .case-drawer__key svg{width:15px;height:15px;flex:0 0 15px;color:#667085}
.admin-queue-page .case-drawer__key>span{color:#667085;font-size:9px;font-weight:900;letter-spacing:.08em;text-transform:uppercase}
.admin-queue-page .case-drawer__key>b{font-family:ui-monospace,SFMono-Regular,Consolas,"Liberation Mono",monospace;font-size:13px;font-weight:800;letter-spacing:.04em;font-variant-numeric:tabular-nums}
@media(max-width:680px){.admin-queue-page .case-drawer__tracking{display:grid;gap:3px}.admin-queue-page .case-drawer__key{padding:1px 0;border-left:0}.admin-queue-page .case-drawer__key>b{font-size:12px}}

/* Leitura do detalhe e da tratativa da comissão */
.admin-queue-page .case-drawer__dialog{
  color:#17202d;
  font-size:15px;
  line-height:1.65;
  -webkit-font-smoothing:antialiased;
  text-rendering:optimizeLegibility;
}
.admin-queue-page .case-drawer__header h2{font-size:26px;line-height:1.15}
.admin-queue-page .case-drawer__header p{font-size:14px;line-height:1.5}
.admin-queue-page .case-drawer__header .status-badge{font-size:11px}
.admin-queue-page .case-drawer__body{font-size:15px}
.admin-queue-page .case-section .section-heading h3{font-size:21px;line-height:1.3}
.admin-queue-page .detail-item>span,
.admin-queue-page .narrative>span{font-size:11px}
.admin-queue-page .detail-item strong{font-size:15px;line-height:1.55}
.admin-queue-page .detail-item small{font-size:13px;line-height:1.55}
.admin-queue-page .detail-item p,
.admin-queue-page .narrative p{font-size:15px;line-height:1.7}
.admin-queue-page .detail-panel h4{font-size:15px}
.admin-queue-page .empty-inline,
.admin-queue-page .attachment-link{font-size:14px}
.admin-queue-page .timeline__item p{font-size:14px;line-height:1.65}
.admin-queue-page .visibility-guide{font-size:14px;line-height:1.65}
.admin-queue-page .field>span,
.admin-queue-page .field label,
.admin-queue-page .field__bar label{font-size:14px;line-height:1.45}
.admin-queue-page .field select{height:50px;padding:0 14px;font-size:15px}
.admin-queue-page .field textarea{min-height:132px;padding:14px 15px;font-size:15px;line-height:1.7}
.admin-queue-page .field small,
.admin-queue-page .field-hint{font-size:13px;line-height:1.6}
.admin-queue-page .text-review{
  min-height:34px;
  padding:5px 8px;
  border-radius:8px;
  font-size:13px;
  line-height:1.2;
}
.admin-queue-page .text-review:hover{background:#fff1f1}
.admin-queue-page .review-result{padding:12px 13px;font-size:13px;line-height:1.55}
.admin-queue-page .review-actions button{min-height:34px;padding:7px 10px;font-size:12px}
.admin-queue-page .case-drawer__footer{padding:18px 28px}
.admin-queue-page .case-drawer__footer .button{
  min-height:46px;
  padding:10px 18px;
  border-radius:10px;
  font-size:14px;
  line-height:1.2;
}
.admin-queue-page .case-drawer__footer .button--danger-link{
  min-height:38px;
  padding:7px 8px;
  font-size:13px;
}
.admin-queue-page .save-state{font-size:13px;line-height:1.5}
.confirm-dialog{
  position:fixed;
  inset:0;
  z-index:220;
  display:grid;
  place-items:center;
  padding:20px;
}
.confirm-dialog[hidden]{display:none}
.confirm-dialog__backdrop{position:absolute;inset:0;background:rgba(15,23,42,.64);backdrop-filter:blur(2px)}
.confirm-dialog__panel{
  position:relative;
  width:min(500px,100%);
  padding:28px;
  border:1px solid #e2e6ec;
  border-radius:18px;
  background:#fff;
  box-shadow:0 28px 90px rgba(15,23,42,.32);
}
.confirm-dialog__panel h2{margin:6px 0 9px;color:#17202d;font-size:24px;line-height:1.25;letter-spacing:-.025em}
.confirm-dialog__panel>p{margin:0;color:#536174;font-size:14px;line-height:1.65}
.confirm-dialog__actions{display:flex;justify-content:flex-end;gap:9px;margin-top:22px}
.confirm-dialog__actions .button{min-height:44px;padding:10px 17px;font-size:13px}
@media(max-width:680px){
  .admin-queue-page .case-drawer__dialog{font-size:14px}
  .admin-queue-page .search-field{width:100%;grid-column:1/-1}
  .queue-flash{grid-template-columns:auto minmax(0,1fr);margin:14px 14px 0;padding:14px;align-items:start}.queue-flash__close{grid-column:2;grid-row:1;justify-self:end}.queue-flash>div{grid-column:1/-1}
  .admin-queue-page .case-drawer__header h2{font-size:23px}
  .admin-queue-page .case-section .section-heading h3{font-size:19px}
  .admin-queue-page .field select,
  .admin-queue-page .field textarea{font-size:14px}
  .admin-queue-page .case-drawer__footer{padding:14px 17px}
  .admin-queue-page .case-drawer__footer .button{font-size:13px}
  .confirm-dialog{padding:14px}
  .confirm-dialog__panel{padding:23px 19px;border-radius:15px}
  .confirm-dialog__panel h2{font-size:21px}
  .confirm-dialog__actions{display:grid;grid-template-columns:1fr 1fr}
}

/* Refinamento visual da gestao operacional */
.admin-queue-page{font-family:var(--font-body,"Source Sans 3","Segoe UI",Arial,sans-serif)}
.admin-queue-page h1,.admin-queue-page h2,.admin-queue-page h3,.admin-queue-page .metric strong,.admin-queue-page .case-row__tracking>strong{font-family:var(--font-display,"Sora","Segoe UI",Arial,sans-serif)}
.admin-queue-page .ops-shell{padding-top:28px}
.admin-queue-page .hero-row{margin-bottom:18px}
.admin-queue-page .hero-row h1{margin:4px 0 5px;font-size:34px}
.admin-queue-page .hero-row p{font-size:15px;line-height:1.55}
.admin-queue-page .hero-summary{min-width:190px;padding:11px 16px;border-radius:12px}
.admin-queue-page .hero-summary span{font-size:13px}.admin-queue-page .hero-summary strong{font-size:22px}.admin-queue-page .hero-summary small{font-size:12px}
.admin-queue-page .metrics{gap:11px;margin-bottom:12px}
.admin-queue-page .metric{min-height:100px;padding:15px 18px;border-radius:14px}
.admin-queue-page .metric>span{font-size:13px}.admin-queue-page .metric strong{margin:3px 0;font-size:29px}.admin-queue-page .metric small{font-size:12px}
.admin-queue-page .metrics a.metric.is-active:after{right:11px;top:10px;font-size:9px}

.admin-queue-page .queue-attention{display:grid;grid-template-columns:180px minmax(0,1fr);gap:12px;align-items:stretch;margin-bottom:16px;padding:9px 10px;border:1px solid #e1e5eb;border-radius:14px;background:#f9fafb}
.admin-queue-page .queue-attention__heading{display:grid;align-content:center;gap:2px;padding:0 8px}
.admin-queue-page .queue-attention__heading small{color:#667085;font-size:12px;line-height:1.35}
.admin-queue-page .queue-insights{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;min-width:0;margin:0}
.admin-queue-page .queue-insights a{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:1px 10px;align-items:center;min-height:54px;padding:8px 12px;border:1px solid #dce2e9;border-radius:10px;background:#fff;color:#344054;text-decoration:none;transition:border-color .18s,box-shadow .18s,transform .18s}
.admin-queue-page .queue-insights a:hover{transform:translateY(-1px);border-color:#b9c2ce;box-shadow:0 6px 16px rgba(17,24,39,.05)}
.admin-queue-page .queue-insights a.is-active{border-color:#d78d90;background:#fff8f7;box-shadow:0 0 0 2px rgba(183,25,30,.06)}
.admin-queue-page .queue-insights span{font-size:12px;font-weight:700}
.admin-queue-page .queue-insights strong{grid-column:2;grid-row:1/3;color:#17202d;font-family:var(--font-display,"Sora","Segoe UI",Arial,sans-serif);font-size:21px;line-height:1}
.admin-queue-page .queue-insights small{color:#667085;font-size:11px;line-height:1.3}

.admin-queue-page .queue-toolbar{display:grid;grid-template-columns:minmax(210px,.55fr) minmax(620px,1.45fr);align-items:end;gap:24px;padding:21px 24px}
.admin-queue-page .queue-toolbar h2{font-size:22px}
.admin-queue-page .filters--management{position:relative;display:grid;grid-template-columns:minmax(250px,1fr) 165px auto auto auto;align-items:center;justify-content:stretch;gap:8px;width:100%}
.admin-queue-page .search-field{width:100%}
.admin-queue-page .filter-clear{border-color:transparent;background:transparent;color:#8f1414;padding-inline:8px;white-space:nowrap}
.admin-queue-page .filter-clear:hover{background:#fff4f3;text-decoration:none}
.admin-queue-page .filter-more{position:relative}
.admin-queue-page .filter-more>summary{list-style:none;cursor:pointer;white-space:nowrap}
.admin-queue-page .filter-more>summary::-webkit-details-marker{display:none}
.admin-queue-page .filter-more>summary:after{content:"+";font-size:16px;line-height:1}
.admin-queue-page .filter-more[open]>summary{border-color:#cf5559;background:#fff8f7;color:#a11e23}
.admin-queue-page .filter-more[open]>summary:after{content:"−"}
.admin-queue-page .filter-more>summary>span{display:inline-grid;place-items:center;min-width:21px;height:21px;padding:0 5px;border-radius:999px;background:#fee4e2;color:#a11217;font-size:10px;font-weight:800}
.admin-queue-page .filter-more__panel{position:absolute;z-index:20;right:0;top:calc(100% + 9px);display:grid;grid-template-columns:repeat(2,minmax(190px,1fr));gap:12px;width:min(510px,calc(100vw - 44px));padding:15px;border:1px solid #dce2e9;border-radius:13px;background:#fff;box-shadow:0 20px 48px rgba(15,23,42,.15)}
.admin-queue-page .filter-more__panel label{display:grid;gap:5px;min-width:0}
.admin-queue-page .filter-more__panel label>span{color:#536174;font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase}
.admin-queue-page .filter-more__panel select{width:100%;height:42px}

.admin-queue-page .case-list__head,.admin-queue-page .case-row{grid-template-columns:minmax(225px,1.2fr) minmax(190px,1fr) minmax(190px,.95fr) minmax(125px,.64fr) minmax(90px,.48fr) 22px;gap:14px}
.admin-queue-page .case-list__head{padding:11px 22px;font-size:11px}
.admin-queue-page .case-row{min-height:82px;padding:16px 22px}
.admin-queue-page .case-row__management{display:grid;align-content:center;gap:5px;min-width:0;color:#536174;font-size:12px;line-height:1.3}
.admin-queue-page .case-row__management-top{display:flex;align-items:center;gap:7px;min-width:0;white-space:nowrap}
.admin-queue-page .case-row__owner{display:block;overflow:hidden;color:#475467;text-overflow:ellipsis;white-space:nowrap}
.admin-queue-page .case-row__owner:before{content:"Responsável: ";color:#667085}
.admin-queue-page .case-row__deadline{color:#667085;font-size:11px}
.admin-queue-page .case-row__deadline.is-overdue{color:#b42318;font-weight:700}
.admin-queue-page .priority-badge{display:inline-flex;align-items:center;justify-content:center;min-height:21px;padding:3px 7px;border-radius:7px;font-size:10px;font-weight:800;letter-spacing:.035em;text-transform:uppercase}
.admin-queue-page .priority-badge--low{background:#eef2f6;color:#536174}
.admin-queue-page .priority-badge--normal{background:#eef4f8;color:#36566f}
.admin-queue-page .priority-badge--high{background:#fff4df;color:#8a5700}
.admin-queue-page .priority-badge--critical{background:#fee7e5;color:#a11217}

.admin-queue-page .case-header-management{display:flex;flex-wrap:wrap;align-items:center;gap:6px 13px;margin-top:9px;padding-top:8px;border-top:1px solid #edf0f3;color:#667085;font-size:12px;line-height:1.4}
.admin-queue-page .case-header-management>span+span:before{content:"\00b7";margin-right:13px;color:#98a2b3}
.admin-queue-page .case-header-management strong{color:#344054;font-weight:700}
.admin-queue-page .form-grid--management{grid-template-columns:repeat(4,minmax(0,1fr));align-items:start}
.admin-queue-page .form-grid--management>.field:first-child{grid-column:span 2}
.admin-queue-page .form-grid--management>.field:nth-child(2),.admin-queue-page .form-grid--management>.deadline-field{grid-column:span 1}
.admin-queue-page .field input[type=date]{width:100%;min-height:50px;padding:10px 14px;border:1px solid #d4dce7;border-radius:10px;background:#fff;color:#17202d;font:inherit;font-size:15px;transition:border-color .18s,box-shadow .18s}
.admin-queue-page .field input[type=date]:focus{outline:0;border-color:#be3439;box-shadow:0 0 0 3px rgba(190,52,57,.1)}
.admin-queue-page .start-analysis{display:flex;align-items:center;justify-content:space-between;gap:18px;margin:0 0 18px;padding:13px 14px;border:1px solid #dbe5ee;border-left:3px solid #276886;border-radius:11px;background:#f7fafc}
.admin-queue-page .start-analysis>div{display:grid;gap:2px;min-width:0}
.admin-queue-page .start-analysis strong{color:#18384b;font-size:13px}
.admin-queue-page .start-analysis span{color:#607185;font-size:13px;line-height:1.45}
.admin-queue-page .start-analysis .button{flex:0 0 auto;min-height:40px;padding:8px 14px;font-size:14px}
.admin-queue-page .start-analysis.is-prepared{border-color:#a9d8bc;border-left-color:#159455;background:#f3fbf6}
.admin-queue-page .start-analysis.is-prepared strong{color:#155c36}
.admin-queue-page .start-analysis.is-prepared .button{border-color:#a9d8bc;background:#e5f6eb;color:#155c36}

@media(max-width:1180px){
  .admin-queue-page .queue-toolbar{grid-template-columns:1fr;align-items:stretch;gap:15px}
  .admin-queue-page .filters--management{grid-template-columns:minmax(260px,1fr) 170px auto auto auto}
  .admin-queue-page .case-list__head,.admin-queue-page .case-row{grid-template-columns:minmax(210px,1.1fr) minmax(175px,1fr) minmax(175px,.9fr) minmax(90px,.5fr) 22px}
  .admin-queue-page .case-list__head>span:nth-child(4),.admin-queue-page .case-row__age{display:none}
  .admin-queue-page .case-list__head>span:nth-child(5),.admin-queue-page .case-row>span:nth-child(5){justify-self:end}
}
@media(max-width:820px){
  .admin-queue-page .ops-shell{width:min(100% - 24px,1320px);padding-top:24px}
  .admin-queue-page .hero-row{align-items:flex-start}.admin-queue-page .hero-summary{display:none}
  .admin-queue-page .metrics{grid-template-columns:1fr 1fr;gap:8px}.admin-queue-page .metric{min-height:92px;padding:13px 15px}.admin-queue-page .metric strong{font-size:26px}
  .admin-queue-page .queue-attention{grid-template-columns:1fr;padding:10px 0 10px 10px;overflow:hidden}.admin-queue-page .queue-attention__heading{padding-right:10px}
  .admin-queue-page .queue-insights{display:flex;gap:8px;overflow-x:auto;padding:0 10px 4px 0;scroll-snap-type:x proximity;scrollbar-width:thin}
  .admin-queue-page .queue-insights a{flex:0 0 min(230px,78vw);scroll-snap-align:start}
  .admin-queue-page .filters--management{grid-template-columns:1fr 1fr}.admin-queue-page .search-field{grid-column:1/-1}.admin-queue-page .filter-clear{justify-self:start}
  .admin-queue-page .case-list__head{display:none}
  .admin-queue-page .case-row{grid-template-columns:minmax(0,1fr) auto;gap:8px 14px;padding:15px 17px}
  .admin-queue-page .case-row__primary{grid-column:1;grid-row:1}.admin-queue-page .case-row>span:nth-child(5){grid-column:2;grid-row:1;justify-self:end}
  .admin-queue-page .case-row__location{grid-column:1/-1;grid-row:2}.admin-queue-page .case-row__management{grid-column:1;grid-row:3}.admin-queue-page .case-row__management-top{flex-wrap:wrap;white-space:normal}
  .admin-queue-page .case-row__arrow{display:block;grid-column:2;grid-row:2/4;align-self:center;justify-self:end}
}
@media(max-width:680px){
  .admin-queue-page .hero-row h1{font-size:29px}.admin-queue-page .hero-row p{font-size:14px}
  .admin-queue-page .queue-toolbar{padding:18px 17px}.admin-queue-page .queue-toolbar h2{font-size:21px}
  .admin-queue-page .filters--management{grid-template-columns:1fr 1fr}.admin-queue-page .filters--management>label:nth-child(2){grid-column:1/-1}.admin-queue-page .filter-more{position:static}
  .admin-queue-page .filter-more__panel{position:static;grid-template-columns:1fr;width:100%;margin-top:8px;box-shadow:none}.admin-queue-page .filter-more[open]{grid-column:1/-1}.admin-queue-page .filter-more[open]>summary{width:100%}
  .admin-queue-page .filter-clear{grid-column:1/-1;min-height:36px;padding:5px 2px}
  .admin-queue-page .field input[type=date]{font-size:14px}.admin-queue-page .form-grid--management{grid-template-columns:1fr}
  .admin-queue-page .form-grid--management>.field:first-child,.admin-queue-page .form-grid--management>.field:nth-child(2),.admin-queue-page .form-grid--management>.deadline-field{grid-column:auto}
  .admin-queue-page .start-analysis{align-items:stretch;flex-direction:column}.admin-queue-page .start-analysis .button{width:100%}
  .admin-queue-page .case-drawer__header{align-items:flex-start}.admin-queue-page .case-drawer__header .status-badge{display:inline-flex}
  .admin-queue-page .case-header-management{gap:5px 10px}.admin-queue-page .case-header-management>span+span:before{margin-right:10px}
}

/* Fluxo visual do detalhe da denuncia */
.admin-queue-page .case-drawer__header{min-height:0;padding:14px 24px;align-items:flex-start}
.admin-queue-page .case-drawer__identity{flex:1;min-width:0}
.admin-queue-page .case-drawer__header-actions{flex:0 0 auto;flex-wrap:wrap;justify-content:flex-end;max-width:260px;padding-top:3px}
.admin-queue-page .case-drawer__header-actions .icon-button,.admin-queue-page .final-report-dialog__actions .icon-button{display:inline-grid;place-items:center;flex:0 0 auto;padding:0;line-height:0}
.admin-queue-page .icon-button__close{display:block;width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round}
.admin-queue-page .case-header-pending{display:inline-flex;align-items:center;min-height:27px;padding:5px 8px;border-radius:999px;background:#fff7df;color:#8a5700;font-size:10px;font-weight:800;white-space:nowrap}
.admin-queue-page .case-header-pending[hidden]{display:none}
.admin-queue-page .case-header-management{margin-top:7px;padding-top:6px}
.admin-queue-page .case-section-nav{display:grid;grid-template-columns:repeat(3,1fr);flex:none;padding:0 24px;border-bottom:1px solid #e5e8ee;background:#fff}
.admin-queue-page .case-section-nav button{position:relative;display:flex;align-items:center;justify-content:center;gap:7px;min-height:45px;padding:8px 12px;border:0;border-bottom:3px solid transparent;background:transparent;color:#667085;font-size:12px;font-weight:700;cursor:pointer}
.admin-queue-page .case-section-nav button:hover{color:#8f1414;background:#fffafa}
.admin-queue-page .case-section-nav button[aria-current=true]{border-bottom-color:#b7191e;color:#8f1414}
.admin-queue-page .case-section-nav button>span{display:inline-grid;place-items:center;width:21px;height:21px;border-radius:50%;background:#eef1f5;color:#536174;font-size:10px;font-weight:800}
.admin-queue-page .case-section-nav button[aria-current=true]>span{background:#fee4e2;color:#a11217}
.admin-queue-page .case-section{scroll-margin-top:12px}
.admin-queue-page .detail-grid--evidence{grid-template-columns:minmax(0,.8fr) minmax(0,1.2fr)}
.admin-queue-page .detail-grid--evidence.is-history-only{grid-template-columns:1fr}
.admin-queue-page .detail-grid--evidence.is-history-only .detail-panel--attachments{display:flex;align-items:center;gap:12px;padding:12px 15px}
.admin-queue-page .detail-grid--evidence.is-history-only .detail-panel--attachments h4{margin:0;white-space:nowrap}
.admin-queue-page .detail-grid--evidence.is-history-only .detail-panel--attachments .empty-inline{padding-left:12px;border-left:1px solid #dce2e9}
.admin-queue-page .timeline{max-height:none;overflow:visible}
.admin-queue-page .treatment-block{margin-top:16px;padding:16px;border:1px solid #e1e6ed;border-radius:13px;background:#fcfcfd}
.admin-queue-page .treatment-block__heading{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding-bottom:11px;border-bottom:1px solid #e8ebf0}
.admin-queue-page .treatment-block__heading>div{display:grid;gap:2px}
.admin-queue-page .treatment-block__heading strong{color:#17202d;font-family:var(--font-display,"Sora","Segoe UI",Arial,sans-serif);font-size:14px;line-height:1.35}
.admin-queue-page .treatment-block__heading span{color:#667085;font-size:12px;line-height:1.45}
.admin-queue-page .treatment-block .field{margin-top:13px}
.admin-queue-page .treatment-block .start-analysis{margin:13px 0 0}
.admin-queue-page .case-danger-zone{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-top:18px;padding:14px 16px;border:1px solid #f0c9c7;border-radius:12px;background:#fffafa}
.admin-queue-page .case-danger-zone>div{display:grid;gap:2px}
.admin-queue-page .case-danger-zone strong{color:#8f1414;font-size:13px}
.admin-queue-page .case-danger-zone span{color:#7a5555;font-size:12px;line-height:1.45}
.admin-queue-page .case-danger-zone .button{flex:0 0 auto;min-height:38px;padding:7px 9px;font-size:13px}
.admin-queue-page .case-drawer__footer{min-height:70px;padding:12px 24px}
.admin-queue-page .case-drawer__footer-meta{flex:1;min-width:0}
.admin-queue-page .case-drawer__footer>div:last-child{flex:0 0 auto}
.admin-queue-page .button:disabled{opacity:.5;cursor:not-allowed}
.admin-queue-page .button.is-saving:disabled{opacity:.8;cursor:wait}

/* Calendario de prazo interno */
.admin-queue-page .deadline-field{align-content:start}
.admin-queue-page .deadline-trigger{display:flex;align-items:center;justify-content:space-between;gap:12px;width:100%;min-height:50px;padding:10px 13px;border:1px solid #d4dce7;border-radius:10px;background:#fff;color:#344054;text-align:left;font-size:15px;font-weight:700;cursor:pointer;transition:border-color .18s,box-shadow .18s,background .18s}
.admin-queue-page .deadline-trigger:hover{border-color:#b9c2ce;background:#fcfcfd}
.admin-queue-page .deadline-trigger:focus-visible{outline:0;border-color:#be3439;box-shadow:0 0 0 3px rgba(190,52,57,.1)}
.admin-queue-page .deadline-trigger svg{width:19px;height:19px;flex:0 0 19px;color:#667085}
.deadline-dialog{position:fixed;inset:0;z-index:230;display:grid;place-items:center;padding:20px}
.deadline-dialog[hidden]{display:none}
.deadline-dialog__backdrop{position:absolute;inset:0;background:rgba(15,23,42,.66);backdrop-filter:blur(2px)}
.deadline-dialog__panel{position:relative;width:min(440px,100%);max-height:calc(100vh - 24px);max-height:calc(100dvh - 24px);overflow-y:auto;overscroll-behavior:contain;padding:24px;border:1px solid #e1e6ed;border-radius:18px;background:#fff;box-shadow:0 28px 90px rgba(15,23,42,.34);scrollbar-width:thin;scrollbar-color:#c7ced8 transparent}
.deadline-dialog__heading{display:flex;align-items:flex-start;justify-content:space-between;gap:20px}
.deadline-dialog__heading h2{margin:5px 0 0;color:#17202d;font-family:var(--font-display,"Sora","Segoe UI",Arial,sans-serif);font-size:21px;line-height:1.3;letter-spacing:-.02em}
.deadline-dialog__panel>p{margin:8px 0 0;color:#667085;font-size:13px;line-height:1.5}
.deadline-dialog__selection{margin-top:15px;padding:10px 12px;border:1px solid #dbe5ee;border-radius:10px;background:#f7fafc;color:#344054;font-size:13px;font-weight:700;text-align:center}
.calendar-toolbar{display:grid;grid-template-columns:38px 1fr 38px;gap:8px;align-items:center;margin-top:16px}
.calendar-toolbar strong{text-align:center;color:#17202d;font-size:15px}
.calendar-toolbar button{width:38px;height:38px;border:1px solid #d8dee7;border-radius:9px;background:#fff;color:#475467;font-size:25px;line-height:1;cursor:pointer}
.calendar-toolbar button:hover{border-color:#c5ccd6;background:#f7f8fa;color:#8f1414}
.calendar-weekdays,.calendar-days{display:grid;grid-template-columns:repeat(7,1fr);gap:4px}
.calendar-weekdays{margin-top:12px;color:#667085;font-size:10px;font-weight:800;text-align:center;text-transform:uppercase}
.calendar-weekdays span{padding:5px 0}
.calendar-days{margin-top:3px}
.calendar-day{display:grid;place-items:center;min-height:40px;border:1px solid transparent;border-radius:9px;background:transparent;color:#344054;font-size:13px;font-weight:700;cursor:pointer}
.calendar-day:hover{border-color:#efc5c6;background:#fff5f4;color:#9f171c}
.calendar-day:focus-visible{outline:3px solid rgba(183,25,30,.2);outline-offset:1px}
.calendar-day.is-today{border-color:#b7c1cd}
.calendar-day.is-today:not(.is-selected):after{content:"";position:absolute;width:4px;height:4px;margin-top:25px;border-radius:50%;background:#667085}
.calendar-day.is-today{position:relative}
.calendar-day.is-selected{border-color:#a11217;background:#b7191e;color:#fff;box-shadow:0 4px 11px rgba(183,25,30,.2)}
.calendar-day--empty{cursor:default}
.deadline-dialog__footer{position:sticky;bottom:0;z-index:2;display:flex;align-items:center;justify-content:space-between;gap:14px;margin-top:18px;padding:16px 0 1px;border-top:1px solid #e5e8ee;background:#fff;box-shadow:0 -8px 16px rgba(255,255,255,.96)}
.deadline-dialog__quick,.deadline-dialog__actions{display:flex;align-items:center;gap:8px}
.deadline-dialog__footer .button{min-height:40px;padding:8px 12px;font-size:12px}
.deadline-dialog__quick .button--danger-link{color:#667085;text-decoration:none}
.deadline-dialog__quick .button--danger-link:hover{color:#a11217;background:#fff4f3}

@media(max-width:680px){
  .admin-queue-page .case-drawer__header{padding:12px 16px;gap:10px}
  .admin-queue-page .case-drawer__identity{width:calc(100% - 92px)}
  .admin-queue-page .case-drawer__header h2{font-size:22px}
  .admin-queue-page .case-drawer__header p{font-size:12px}
  .admin-queue-page .case-drawer__header-actions{gap:7px;max-width:88px;padding-top:0}
  .admin-queue-page .case-header-pending{display:none}
  .admin-queue-page .case-header-management{display:grid;grid-template-columns:auto minmax(0,1fr);gap:5px 9px;padding-top:6px;font-size:11px}
  .admin-queue-page .case-header-management>span+span:before{display:none}
  .admin-queue-page .case-header-owner{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .admin-queue-page .case-header-deadline{grid-column:1/-1}
  .admin-queue-page .case-section-nav{padding:0 8px}
  .admin-queue-page .case-section-nav button{min-height:43px;padding:7px 4px;font-size:11px}
  .admin-queue-page .case-section-nav button>span{width:19px;height:19px;font-size:9px}
  .admin-queue-page .case-section{padding:18px 16px}
  .admin-queue-page .detail-grid--three{grid-template-columns:1fr 1fr}
  .admin-queue-page .detail-grid--three .detail-item:first-child{grid-column:1/-1}
  .admin-queue-page .detail-grid--evidence,.admin-queue-page .detail-grid--evidence.is-history-only{grid-template-columns:1fr}
  .admin-queue-page .detail-grid--evidence.is-history-only .detail-panel--attachments{align-items:flex-start;flex-direction:column;gap:5px}
  .admin-queue-page .detail-grid--evidence.is-history-only .detail-panel--attachments .empty-inline{padding-left:0;border-left:0}
  .admin-queue-page .treatment-block{padding:14px;margin-top:13px}
  .admin-queue-page .treatment-block__heading strong{font-size:13px}
  .admin-queue-page .treatment-block__heading span{font-size:12px}
  .admin-queue-page .case-danger-zone{align-items:stretch;flex-direction:column;gap:10px;padding:14px}
  .admin-queue-page .case-danger-zone .button{width:100%}
  .admin-queue-page .case-drawer__footer{display:grid;grid-template-columns:1fr;gap:8px;min-height:0;padding:9px 14px}
  .admin-queue-page .case-drawer__footer-meta{display:block;text-align:center}
  .admin-queue-page .case-drawer__footer>div:last-child{display:grid;grid-template-columns:1fr 1fr;width:100%;gap:8px}
  .admin-queue-page .save-state{display:block;text-align:center;font-size:12px}
  .deadline-dialog{padding:12px}
  .deadline-dialog__panel{padding:19px 16px;border-radius:15px}
  .deadline-dialog__heading h2{font-size:19px}
  .deadline-dialog__panel>p{font-size:12px}
  .deadline-dialog__footer{display:grid;grid-template-columns:1fr;gap:10px}
  .deadline-dialog__quick,.deadline-dialog__actions{display:grid;grid-template-columns:1fr 1fr}
  .deadline-dialog__actions{grid-row:1}
  .deadline-dialog__quick{grid-row:2}
}

@media(max-height:720px){
  .deadline-dialog{padding:8px}
  .deadline-dialog__panel{max-height:calc(100vh - 16px);max-height:calc(100dvh - 16px);padding:15px 16px;border-radius:14px}
  .deadline-dialog__heading h2{margin-top:2px;font-size:18px}
  .deadline-dialog__panel>p{margin-top:4px;font-size:12px}
  .deadline-dialog__selection{margin-top:9px;padding:7px 10px;font-size:12px}
  .calendar-toolbar{margin-top:8px}
  .calendar-toolbar button{width:34px;height:34px}
  .calendar-weekdays{margin-top:6px}
  .calendar-weekdays span{padding:3px 0}
  .calendar-day{min-height:32px;font-size:12px}
  .calendar-day.is-today:not(.is-selected):after{margin-top:21px}
  .deadline-dialog__footer{margin-top:9px;padding-top:9px}
  .deadline-dialog__footer .button{min-height:36px;padding:6px 10px}
}

/* Relatorio final da tratativa */
.admin-queue-page .case-drawer__footer-actions{display:flex;align-items:center;justify-content:flex-end;gap:9px}
.admin-queue-page .report-state{color:#667085;font-size:11px;line-height:1.35}
.admin-queue-page .case-drawer__footer-actions .button{min-height:46px;padding:10px 17px;font-family:var(--font-body,"Source Sans 3","Segoe UI",Arial,sans-serif);font-size:15px;font-weight:650;line-height:1.3;letter-spacing:0;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased}
.admin-queue-page .case-drawer__footer-actions .button--ghost{color:#344054;font-weight:600}
.admin-queue-page .case-drawer__footer-actions .button--primary{font-weight:700}
.admin-queue-page .case-drawer__footer-actions .button--primary:disabled{border-color:#d0d5dd;background:#e4e7ec;color:#667085;opacity:1}
.admin-queue-page .button--report{border-color:#26364a;background:#26364a;color:#fff;white-space:nowrap}
.admin-queue-page .button--report:hover:not(:disabled){border-color:#17202d;background:#17202d}
.admin-queue-page .button--report svg{width:17px;height:17px;flex:0 0 17px}
.admin-queue-page .button--report:disabled{border-color:#d8dee7;background:#eef1f5;color:#7b8798;opacity:1}

.final-report-dialog{position:fixed;inset:0;z-index:280;display:grid;place-items:center;padding:18px}
.final-report-dialog[hidden]{display:none}
.final-report-dialog__backdrop{position:absolute;inset:0;background:rgba(15,23,42,.72);backdrop-filter:blur(3px)}
.final-report-dialog__panel{position:relative;display:flex;flex-direction:column;width:min(1180px,100%);height:min(92vh,920px);overflow:hidden;border:1px solid #d9e0e8;border-radius:18px;background:#f3f5f8;box-shadow:0 30px 100px rgba(15,23,42,.38)}
.final-report-dialog__header{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:17px 20px;border-bottom:1px solid #dce2e9;background:#fff}
.final-report-dialog__identity{min-width:0}
.final-report-dialog__identity h2{margin:4px 0 2px;color:#17202d;font-family:var(--font-display,"Sora","Segoe UI",Arial,sans-serif);font-size:21px;line-height:1.25;letter-spacing:-.02em}
.final-report-dialog__identity p{margin:0;color:#667085;font-size:12px;line-height:1.45}
.final-report-dialog__identity p strong{color:#344054;font-variant-numeric:tabular-nums}
.final-report-dialog__actions{display:flex;align-items:center;gap:8px;flex:0 0 auto}
.final-report-dialog__actions .button{min-height:42px;padding:9px 13px;font-size:12px}
.final-report-dialog__actions .button svg{width:16px;height:16px}
.final-report-dialog__actions .icon-button{margin-left:2px}
.final-report-dialog__body{position:relative;display:grid;flex:1;min-height:0;place-items:center;padding:16px;background:#e6e9ee}
.final-report-dialog__body iframe{width:100%;height:100%;border:0;border-radius:8px;background:#fff;box-shadow:0 5px 24px rgba(15,23,42,.13)}
.final-report-dialog__status{display:grid;place-items:center;max-width:440px;padding:32px;text-align:center;color:#536174}
.final-report-dialog__status[hidden],.final-report-dialog__body iframe[hidden]{display:none}
.final-report-dialog__status strong{margin-top:14px;color:#17202d;font-family:var(--font-display,"Sora","Segoe UI",Arial,sans-serif);font-size:17px}
.final-report-dialog__status p{margin:6px 0 0;font-size:13px;line-height:1.55}
.final-report-dialog__status.is-error{padding:25px;border:1px solid #efc3c1;border-radius:13px;background:#fff5f4;color:#8f1414}
.final-report-dialog__status.is-error strong{margin-top:0;color:#8f1414}
.final-report-spinner{width:34px;height:34px;border:3px solid #d8dee7;border-top-color:#b7191e;border-radius:50%;animation:final-report-spin .8s linear infinite}
.final-report-dialog__footer{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:9px 20px;border-top:1px solid #dce2e9;background:#fff;color:#667085;font-size:10px;font-weight:600;letter-spacing:.02em}
@keyframes final-report-spin{to{transform:rotate(360deg)}}

@media(max-width:860px){
  .admin-queue-page .case-drawer__footer{align-items:stretch;flex-direction:column;gap:9px}
  .admin-queue-page .case-drawer__footer-actions{display:grid;grid-template-columns:minmax(190px,1fr) auto auto;width:100%}
  .final-report-dialog{padding:8px}
  .final-report-dialog__panel{height:calc(100vh - 16px);border-radius:13px}
  .final-report-dialog__header{align-items:flex-start;flex-direction:column;gap:11px;padding:14px 15px}
  .final-report-dialog__actions{display:grid;grid-template-columns:1fr 1fr auto;width:100%}
  .final-report-dialog__actions .button{width:100%}
  .final-report-dialog__body{padding:8px}
  .final-report-dialog__footer{padding:8px 14px}
}
@media(max-width:680px){
  .admin-queue-page .case-drawer__footer-actions{grid-template-columns:1fr 1fr}
  .admin-queue-page .case-drawer__footer-actions .button--report{grid-column:1/-1}
  .admin-queue-page .case-drawer__footer-actions .button{min-height:44px;padding:9px 12px;font-size:14px}
  .admin-queue-page .report-state{display:block;margin-top:3px;text-align:center}
  .final-report-dialog__identity h2{font-size:18px}
  .final-report-dialog__identity p{font-size:11px}
  .final-report-dialog__actions .button{min-height:40px;padding:8px;font-size:11px}
  .final-report-dialog__actions .button svg{display:none}
  .final-report-dialog__footer{justify-content:center;text-align:center}
  .final-report-dialog__footer span:last-child{display:none}
}
@media(prefers-reduced-motion:reduce){.final-report-spinner{animation:none}}

/* Paginacao da fila operacional */
.admin-queue-page .pagination{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:13px 20px;border-top:1px solid #e4e8ee;background:#fcfcfd;color:#667085;font-family:var(--font-body,"Source Sans 3","Segoe UI",Arial,sans-serif);font-size:12px}
.admin-queue-page .pagination__summary{display:flex;align-items:baseline;gap:5px;min-width:max-content;color:#667085;line-height:1.3}
.admin-queue-page .pagination__summary strong{color:#344054;font-family:var(--font-display,"Sora","Segoe UI",Arial,sans-serif);font-size:12px;font-weight:700;font-variant-numeric:tabular-nums}
.admin-queue-page .pagination__controls,.admin-queue-page .pagination__pages{display:flex;align-items:center;gap:5px}
.admin-queue-page .pagination__button{display:inline-flex;align-items:center;justify-content:center;min-width:34px;height:34px;padding:0 8px;border:1px solid #dce1e8;border-radius:8px;background:#fff;color:#475467;font-size:12px;font-weight:650;line-height:1;text-decoration:none;font-variant-numeric:tabular-nums;box-shadow:0 1px 2px rgba(16,24,40,.03);transition:border-color .16s ease,background-color .16s ease,color .16s ease,box-shadow .16s ease}
.admin-queue-page a.pagination__button:hover{z-index:1;border-color:#c9d0da;background:#f7f8fa;color:#8e1116;box-shadow:0 2px 6px rgba(17,24,39,.06)}
.admin-queue-page a.pagination__button:focus-visible{z-index:2;outline:3px solid rgba(183,25,30,.2);outline-offset:2px}
.admin-queue-page .pagination__button.is-current{border-color:#e4b8bb;background:#fff2f2;color:#99171b;font-weight:750;box-shadow:inset 0 0 0 1px rgba(183,25,30,.04)}
.admin-queue-page .pagination__button--direction{gap:5px;min-width:auto;padding:0 10px}
.admin-queue-page .pagination__button--direction svg{width:15px;height:15px;fill:none;stroke:currentColor;stroke-width:1.75;stroke-linecap:round;stroke-linejoin:round}
.admin-queue-page .pagination__button--edge{color:#667085;font-weight:600}
.admin-queue-page .pagination__button.is-disabled{border-color:#e7eaef;background:#f7f8fa;color:#a4acb9;box-shadow:none;cursor:not-allowed}
.admin-queue-page .pagination__ellipsis{display:inline-flex;align-items:center;justify-content:center;width:22px;height:34px;color:#98a2b3;font-size:15px;letter-spacing:.06em}
.admin-queue-page .pagination__mobile-label{display:none;color:#667085;font-size:12px;white-space:nowrap}
.admin-queue-page .pagination__mobile-label strong{color:#26364a;font-family:var(--font-display,"Sora","Segoe UI",Arial,sans-serif);font-size:12px;font-variant-numeric:tabular-nums}
@media(max-width:760px){
  .admin-queue-page .pagination{padding:11px 13px}
  .admin-queue-page .pagination__summary{display:none}
  .admin-queue-page .pagination__controls{justify-content:space-between;width:100%}
  .admin-queue-page .pagination__pages{display:none}
  .admin-queue-page .pagination__mobile-label{display:inline-flex;align-items:baseline;gap:4px}
  .admin-queue-page .pagination__button--edge{width:34px;padding:0}
  .admin-queue-page .pagination__button--edge span{display:none}
}
@media(max-width:390px){
  .admin-queue-page .pagination__controls{gap:4px}
  .admin-queue-page .pagination__button--direction{width:34px;padding:0}
  .admin-queue-page .pagination__button--direction:not(.pagination__button--edge) span{display:none}
}
@media(prefers-reduced-motion:reduce){.admin-queue-page .pagination__button{transition:none}.admin-queue-page a.pagination__button:hover{transform:none}}